The project contributed to the improvement of the business climate in Kosovo through enabling the Kosovo Business Registration Agency to offer time and cost efficient services to the business community. This objective was reached through performing a functional analysis report that identified current institutional, organisational and HR gaps and provided recommendations for increasing the operational efficiency and effectiveness of Kosovo Business Registration Agency and the network of Municipal Business Centres, improving the inter-organizational communication, introducing new services to be offered by the KBRA and MBCs in cooperation with other institutions aiming at private sector development and for establishing organizational visibility and architectonic standards.